Privacy Policy

At The Bridge Pos, we are deeply committed to maintaining the privacy, confidentiality, and security of all personal and business information entrusted to us by our clients. As a Merchant Service Provider that integrates with global Payment Gateways, Payment Processors, and Point-of-Sale (POS) equipment providers, we understand the critical importance of protecting sensitive data. We collect only essential information required to deliver our services efficiently, process transactions, and support customer needs. Under no circumstances do we sell, rent, or distribute client information to third parties for commercial or marketing purposes. Our data handling policies are designed to ensure full compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant U.S. and international data protection frameworks.

Information Collection

We collect personal and business information from clients through various channels including, but not limited to, contact forms on our website, email correspondence, phone calls, onboarding forms, merchant application forms, and software integrations. During onboarding, we require detailed information to establish and maintain your account. This information includes, but is not limited to, the business owner's name, company name, physical address, email address, phone number, tax identification number, banking details for fund settlement, payment volume expectations, and other compliance-related documentation.

To ensure successful provisioning of our services, we also collect operational data through virtual terminals, APIs, and POS systems. This may include transaction data, terminal IDs, location data, device usage logs, and user activities on our platform. Additionally, we collect certain optional data to better tailor our services, such as your preferred communication methods or industry-specific needs.

Technical data is automatically captured when you visit our website or utilize our cloud-based systems. This includes, but is not limited to, your IP address, browser type and version, device operating system, time zone setting, and information on how you interact with our web pages. We may use cookies and analytics tools such as Google Analytics to enhance user experience and measure system performance.

Usage of Collected Information

The information we collect is fundamental to delivering secure and customized payment services to your business. Primarily, we use the data to create, verify, and manage merchant accounts, enable processing of payments through integrated gateway systems, install and manage POS terminals, deliver technical support, and conduct identity verification as part of our regulatory compliance measures.

The data also supports service improvements, fraud detection, chargeback mitigation, reporting capabilities, and customer relationship management. It enables us to communicate transaction statuses, funding timelines, technical notices, system maintenance alerts, and service updates. Furthermore, the information you provide helps us develop a deeper understanding of your business model, which we use to suggest relevant tools or enhancements that optimize your operations and payment strategy.

From time to time, we may also use your information for internal auditing, data analytics, and research purposes to improve the overall performance of our solutions. These insights allow us to identify usage trends, enhance user experience, and detect anomalies that may suggest abuse or security risks.

Data Sharing or Disclosure of Personal Information

The Bridge Pos operates in partnership with several third-party providers including payment processors, gateway partners, risk management services, and equipment vendors. While we may share certain information with these entities to enable provisioning of services and support, we do so under strict data use agreements that prohibit misuse or unauthorized disclosure of your information.

Any phone numbers and SMS consent data collected for communications such as onboarding notifications, transaction alerts, or updates will never be shared with unaffiliated third parties under any circumstances. We do not sell or trade such data for marketing purposes. If you have provided express consent to receive SMS communications, those messages will be limited to relevant operational topics such as account updates, billing reminders, security notifications, and compliance alerts.

We may engage third-party vendors to support business operations, such as customer service tools, CRM software, billing processors, or cloud service providers. These vendors are contractually bound to handle your information in accordance with our privacy policies and for no other purpose than to support The Bridge Pos’ operations.

In rare and legally required circumstances, we may disclose personal or business information to law enforcement agencies, government officials, or other regulatory bodies. This may occur if mandated by court order, subpoena, legal process, or applicable law. We will notify you of such disclosures when possible, unless legally prohibited from doing so.

Privacy of Payments

At The Bridge Pos, the privacy and integrity of your financial data is a top priority. We use industry-standard encryption technologies, such as Secure Sockets Layer (SSL) and Transport Layer Security (TLS), to safeguard payment data during transmission. This includes all cardholder information, transaction records, and billing details. Our payment gateways and virtual terminals are PCI-DSS compliant, and we only partner with processors who meet or exceed industry security standards.

Your sensitive billing data is never stored on local servers or unsecured environments. All transaction activity is tokenized and encrypted to prevent unauthorized access or exposure. Our infrastructure includes network firewalls, access controls, and intrusion detection systems to ensure comprehensive protection against data breaches. At no time is your payment information sold or disclosed to third parties for non-operational purposes.

Confidentiality

Confidentiality is central to our client relationships, and we take extensive steps to preserve the privacy of all personal and business data shared with us. All client data, including contact information, financial records, and transaction histories, is stored in secure systems accessible only by authorized personnel under strict access control protocols. Our employees and affiliates are trained on data protection and bound by confidentiality agreements.

We use your information solely to support the delivery of our services and ensure operational transparency. We do not publish, disclose, or broadcast your confidential data to any third party without your consent, except where we are legally obligated. Your information is never shared with competitors or outside marketing agencies. Any data shared for performance analytics is anonymized and aggregated to avoid exposure of personally identifiable information.

Amendments

The Bridge Pos reserves the right to revise or update this Privacy Policy at any time to reflect changes in our data practices, technology infrastructure, legal obligations, or regulatory requirements. All amendments will be posted on our official website with a clear indication of the effective date. Whenever material changes are made, we will notify you via email or platform notifications. Continued use of our services after an update constitutes your acceptance of the revised policy. We encourage all users to periodically review our Privacy Policy to stay informed about how their information is protected.

Conditions of Information Disclosure

Although protecting your privacy is a core principle at The Bridge Pos , there are limited scenarios in which disclosure of information may be required. If compelled by legal authorities—such as a subpoena, court order, or legal investigation—we may be obligated to disclose certain data. In such cases, we will attempt to notify you, unless we are prohibited by law from doing so. Disclosures may also occur if necessary to protect our rights, investigate fraud, ensure security, or comply with industry regulations such as those imposed by banking institutions and payment networks

Our preference is always to resolve issues confidentially and without disclosing any private information, but in the rare event that disclosure becomes legally necessary, we act in strict accordance with applicable laws and due process.

Contact Us

If you have questions, concerns, or feedback regarding this Privacy Policy or the way we handle your data, please do not hesitate to contact us. You may reach us via our website’s contact form or directly through email at sales@thebridgepos.com. Our team is committed to addressing your inquiries promptly and transparently. We take your privacy seriously and welcome the opportunity to answer any questions you may have about how we manage your personal and business information.